Windows error code 10 indicates a hardware error or failed driver installation. This error may appear if a device has insufficient power to operate correctly (e.g. plugged into a bus-powered hub with other devices), or may indicate a more serious hardware problem. Also, it may be indicative of USB root hub drivers being incorrectly installed.
If you see this error then it could be owing to a faulty USB lead, hub or even a faulty USB connector on the Remote. Check that the connector pins have not been bent.