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The Automap server says "No devices connected" but my device is connected!

Applies to: Automap

If Automap is not recognising that your Automap hardware is connected, you should take the following steps:

  • Ensure that you have the latest version of Automap installed from here.
  • Ensure that your hardware is powered up and the USB cable is plugged in correctly.
  • Try disconnecting all other USB devices to see if this helps.
  • If connecting through a USB hub try connecting directly to the computer as a troubleshooting step. If you are using a hub, we would generally recommend a powered hub such as the Audiohub 2x4.
  • Try using a different USB cable.
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