Applies to Launchpad range

If using a Launchpad X or Mini Mk3, you can try turning the USB C connector around the other way when connecting to the port, as this may yield better results. 

Windows systems:

If your Launchpad cannot connect to your system and the lights remain on this suggests there is an issue in the connection to the computer.

The first thing to try here is all available USB ports on your system as some perform better than others, particularly rear ports on a desktop system.

If you're using a Windows system, please ensure you have disabled power saving mode for USB devices:

In the device manager (Start > Control Panel > System and Security > System > Device Manager), in the Universal Serial Bus controllers section, right click each USB Root Hub, choose Properties > PowerManagement and untick the Allow the computer to turn off this device to save power option.

USB Power

It could also be worth checking the general power management of your computer:
Go to Start > Control Panel > System and Security > Power Options.
Set the Power Scheme to High Performance (if this setting is not available, click on Show additional plans first). Then click on Change plan settings. On the next page set both Turn off the display and Put the computer to sleep to Never.

Power Options

Then click Change advanced power settings. In the window that opens make sure you have the following settings:
Hard disc > Turn off hard disk after > Setting (Minutes) = Never
Sleep > Sleep after > Setting (Minutes) = Never
USB settings > USB selective suspend setting > Setting = Disabled
Display > Turn off display after > Setting (Minutes) = Never
Processor power management > Minimum processor state > Setting = 100%
Processor power management > Maximum processor state > Setting = 100%

Please note, not all options may be available.

Mac systems:

If using a Mac the best place to check to see if the Launchpad is working is the system report.

Click the Apple symbol in the top left off your screen and go to About This Mac:

Then go to System Report and look in the USB section:

In here you'll be able to see all of the devices connected. If there is no sign of the Launchpad it suggests there is a hardware issue, try multiple USB cables and another system where possible. We would always recommend a direct connection if possible. If the issue persists please contact us directly. 

iOS devices: 

If using an iOS device, this behaviour could suggest there is suffecient power but it can't connect. This is often the case with 3rd part adapters as they do not communicate properly with the iPad. For this reason, we recommend only the Apple brand adapters.

If using a Launchpad S or Mini MkI or MKII you may see better results connecting it in low power mode. To do this connect the USB cable while holding the top 4 right buttons and then press the orange pad near the bottom right. The Launchpad should tell you whether low power mode has been activated or not. 

For further assistance please get in touch