Applies to: All Novation MIDI devices
If you are seeing a message like this pop up when plugging in your Midi keyboard:
Install the standalone version of Components on your system, and confirm that the firmware of your device is up to date.
- You have access to the download in your account at novationmusic.com, under "My Software". Go ahead and create an account if you haven't already done so.
- Make sure that your device is registered to your account.
- You will be able to run a firmware update on your device, once it is recognized by components, indicated by a green box on the top right corner of the window.
If you are seeing issues updating your device, please see this article.
From here, attempt to close all background apps on your iOS device. You can also restart the device.
If you are seeing issues with Ampify Apps, please see the list of support devices here.