Troubleshooting
These articles contain steps to help you solve any problems you may have with your Novation product.
Registration
DAW Control
- Installing Launchkey MK4 and Launch Control XL 3 scripts for Cubase LE/AI/Elements/Artist
- Ableton Preferences MIDI Ports are highlighted red/orange
- Launchkey Mini [MK3] - Not controlling Logic X
- Resetting Logic's Control Surface Preferences as a troubleshooting step
- My Launch Control XL MK1 or 2 keeps dropping out and not controlling Ableton
- Original Launchpad freezing or glitching in Ableton
Software
- Updating firmware using Novation Components
- My product isn't recognised in Novation Components
- Components: Error getting updates on a Mac
- Error messages loading Packs onto Circuit Tracks and Rhythm
- Minimising latency in Ableton External Device Recording
- I can only get MIDI from one program at a time with my USB MIDI device
Hardware
- Launchkey MK4 49 and 61 - Fader buttons behaving incorrectly in DAW mode
- Novation USB-C device not connecting to Components or stuck in Vegas Mode
- Launchpad/Launchkey MK2 firmware updater not detecting firmware version
- My SL MkIII is stuck on the startup screen
- This accessory requires too much power connecting my Launchkey to my iPad
- My iOS Device sees my MIDI device as an English Keyboard, not as a MIDI keyboard