Submit a ticket

The best way to get in touch with us is to submit a support ticket at https://support.focusrite.com/hc/en-gb/requests/new .

Live Chat

Live chat is generally in use 24 hours Monday - Friday. You can find out how to live chat with us here: https://support.novationmusic.com/hc/en-gb/articles/207881089-How-do-I-access-Live-Chat-

UK

Phone support is available in the UK on +44 (0) 1494 462246, Monday to Friday, 9:30am - 6pm UK time.

Germany

Phone support is available in Germany on +49 (0) 7941 - 69 92 54 02, Monday to Friday, 9am - 5pm.

USA

Phone support is available at (310) 322-5500, Monday - Friday, 9am - 1pm and 2pm - 4:00pm Pacific Time.  

** US Technical Support will be out of the office Monday, January 18th, in observance of Martin Luther King Jr. Day.

Other countries

For support in other countries, you can contact your local distributor. You can find all of our distributor's contact details at https://resource.novationmusic.com/en/stores/distributors .