Submit a ticket

The best way to get in touch with us is to submit a support ticket at https://support.focusrite.com/hc/en-gb/requests/new .

Live Chat

Live chat is generally in use 24 hours Monday - Friday. You can find out how to live chat with us here: https://support.novationmusic.com/hc/en-gb/articles/207881089-How-do-I-access-Live-Chat-

UK

Phone support is available in the UK on +44 (0) 1494 462246, Monday to Friday, 9:30am - 6pm UK time.

Germany

Phone support is available in Germany on +49 (0) 7941 - 69 92 54 02, Monday to Friday, 9am - 5pm.

USA

Phone support is available at (310) 322-5500, Monday - Friday, 8am - 1pm and 2pm - 6:00pm Pacific Time.  

Other countries

For support in other countries, you can contact your local distributor. You can find all of our distributor's contact details at https://resource.novationmusic.com/en/stores/distributors .