Our offices are closed between December 21st and January 1st, however we will be operating an email and livechat service throughout this period.
However, US Phone Support is available December 26th, 27th, 30th, & 31st.
Submit a ticket
The best way to get in touch with us is to submit a support ticket at https://support.focusrite.com/hc/en-gb/requests/new .
Live chat is generally in use 24 hours Monday - Friday. You can find out how to live chat with us here: https://support.novationmusic.com/hc/en-gb/articles/207881089-How-do-I-access-Live-Chat-
Phone support is available in the UK on +44 (0) 1494 462246, Monday to Friday, 9:30am - 6pm UK time.
Phone support is available in Germany on +49 (0) 7941 - 69 92 54 02, Monday to Friday, 9am - 5pm.
Phone support is available at (310) 322-5500, Monday - Friday, 8am - 1pm and 2pm - 6:00pm Pacific Time.
For support in other countries, you can contact your local distributor. You can find all of our distributor's contact details at https://resource.novationmusic.com/en/stores/distributors .