Troubleshooting
Steps to help you solve any problems you may have with your Novation product.
Registration
- What is a 'Bundle Code' and where do I find mine?
- How can I de-register my product?
- How do I obtain a CD to install the bundled software?
- Incorrect Serial Number during registration
- Where is my nine digit serial number for Ableton?
- I have registered my Launchpad Mini but don't have an Ableton Live code in my Novation online account
DAW Control
- Launchkey Mini MK3 - Not controlling Logic X
- SL MKIII - When I press options in InControl the text disappears for Ableton
- SL MKIII - Logic parameters don't show on screen
- My Launchpad Pro will not trigger instruments or light shows in user mode
- I am using StepSeq with my Original Launchpad and I can not see accurate LED feedback from what I am controlling in Live.
- My Launch Control keeps dropping out and not controlling Ableton.
Software
- I am unable to update my device using Novation Components
- Why do I get an error message when loading Packs onto my Circuit Tracks on Windows?
- Reducing delay when recording from external devices in Ableton
- After running the Logic installer for my product, I can no longer open Logic
- I can only get MIDI from one program at a time with my Launchkey Mini MK3
- Components - "Check for Updates" has failed
Hardware
- My Launchpad can't connect - the lights just keep flashing!
- Keyboard Setup Assistant is opened when my Launchkey MK3 is connected to my Mac
- The mod wheel does not work when HUI is active on the Impulse
- My Ultranova doesn't work as an audio interface or MIDI controller on my Mac
- I've set some cycles for the envelopes of my Bass Station II but they aren't looping
- Why do my synth patches sound wrong after switching sessions on the Circuit?