Troubleshooting
Audio Interface
- I cannot get audio signal into my software since upgrading to macOS 10.14 (Mojave) on my Mac
- Why Is My Audio Slowed Down In Windows 8/10 When The Computer Starts?
- My Nio's output is noisy.
- The Novation logo starts flashing on my Nio.
- The main outputs on my Twitch aren't loud enough for some applications
- My twitch's outputs are noisy and have hiss
Automap
- I see the error 'Device "Automap mixer" is assigned to Midi port "Automap Mixer" which is not present' when I open Logic.
- I've trashed the default mapping for one of my my plug-ins, what can I do?
- The Automap server says "No devices connected" but my device is connected!
- Why doesn't my plug-in respond to my Automap controller?
- Automap cannot wrap my plug-ins
- I've added some plug-ins in the Plug-in Manager but they don't appear in the host - why?
Computer Optimisation
DAW setup
- I downloaded an Ableton set from the internet, but it won't open in my copy of Live Lite?
- Nocturn does not appear in the control surfaces list in Live
- The ReMOTE SL is not working with template 39 (Logic Template)...
- I can't play my plug-in instruments in my DAW
- The ReMOTE SL says 'Reason is OFFLINE'
- 'Ableton is offline' is displayed on my ReMOTE SL/SL Mk II LCD screen
iOS
- Multi-tasking Gestures are causing problems in Launchpad/Launchkey app.
- I get an 'Invalid File Extension' error when importing my own sounds
- My Launchpad is not lighting up when connected to the Launchpad iPad app
- I purchased the audio import feature but to reinstall it I am being asked to pay again.
- Why am I getting strange behaviour when I try to trigger 4 or more sounds or fx in the Launchpad App?
- Apps causing high Battery Usage
MIDI Controller
- My Ultranova doesn't work as an audio interface or MIDI controller on my Mac
- SL MKIII - Logic parameters don't show on screen
- The Modwheel on my Launchkey doesn't go up to 127
- My Launchkey says it has the wrong amount of keys
- Connecting some makes of MIDI keyboard to the ReMOTE MIDI input results in missing or stuck notes.
- When I power up my ReMOTE the display shows 0 octave.
No sound
- I don't hear any sound from my Launchkey
- No sound from my Launchpad
- There's no sound from my original Bass Station keyboard
- Output 3/4 (signal b) is metering on my DAW, but no sound is coming out of the nio.
- There is no audio coming from input 2 on my Nio 2|4.
- I hear no sound when I play the UltraNova keyboard
Plug-ins
Power
Registration
Software
Synths
- The effects on my Peak don't work after updating the firmware to 1.2
- When I apply the Peak 1.2 update, my Peak shows the message "Changed flash device to 512-byte pages. Re-power now."
- SL MkIII Bootloader
- Uploading patches onto my Circuit has failed
- Circuit Mono Station will not update using Components on Windows.
- Importing single sessions via Sysex in to Circuit.
Troubleshooting Guides
- Contact details
- What is the warranty on my Novation product?
- How do I access Live Chat?
- Nocturn Troubleshooting Guide
- Launchpad troubleshooting guide
- Troubleshooting Launchkey connection on Windows
Unresponsive Controls
- My Launchpad Pro will not trigger instruments or light shows in user mode
- My KS does not respond to its front panel controls/all patches sound the same
- The A Station is not responding to front panel controls or all patches sound the same
- The K-Station does not respond to its front panel controls / all patches sound the same.
- The Special buttons in the filter and oscillator section of the Nova show "not available" when pressed.
- The Special buttons in the filter and oscillator section of the Supernova/SuperNova II show "not available' when pressed.
USB Connectivity
- My device won't connect to my Windows computer - Error Code 10
- My Remote will not power from the USB port on my computer.
- The ReMOTE LE is not recognised by my PC.
- My Xio will not power from the USB port of my computer.
- Each time I connect in my MIDI controller, I have to re-install the drivers.
- My Nocturn does not work when connected