Troubleshooting
Audio Interface
- Why Is My Audio Slowed Down In Windows 8/10 When The Computer Starts?
- My Nio's output is noisy.
- The Novation logo starts flashing on my Nio.
- The main outputs on my Twitch aren't loud enough for some applications
- My twitch's outputs are noisy and have hiss
- I am unable to use the USB hub on my Audiohub 2x4.
Automap
- ★ Automap is not working with Cubase 9
- I see the error 'Device "Automap mixer" is assigned to Midi port "Automap Mixer" which is not present' when I open Logic.
- I've trashed the default mapping for one of my my plug-ins, what can I do?
- The Automap server says "No devices connected" but my device is connected!
- Why doesn't my plug-in respond to my Automap controller?
- I've added some plug-ins in the Plug-in Manager but they don't appear in the host - why?
Computer Optimisation
DAW setup
- ★ MiniNova Editor In Cubase 9
- Nocturn does not appear in the control surfaces list in Live
- The ReMOTE SL is not working with template 39 (Logic Template)...
- I can't play my plug-in instruments in my DAW
- The ReMOTE SL says 'Reason is OFFLINE'
- 'Ableton is offline' is displayed on my ReMOTE SL/SL Mk II LCD screen
iOS
- Automap iPhone App mixer controls do not map correctly in Pro-Tools
- Multi-tasking Gestures are causing problems in Launchpad/Launchkey app.
- I get an 'Invalid File Extension' error when importing my own sounds
- My Launchpad is not lighting up when connected to the Launchpad iPad app
- I purchased the audio import feature but to reinstall it I am being asked to pay again.
- Why am I getting strange behaviour when I try to trigger 4 or more sounds or fx?
MIDI Controller
- ★ My USB MIDI Device isn't working on my Mac
- How do I change the velocity curve on my Launchkey 25/49/61 Mk2
- Some of the controls on my Launchkey Mk 2 are not working.
- Connecting some makes of MIDI keyboard to the ReMOTE MIDI input results in missing or stuck notes.
- When I power up my ReMOTE the display shows 0 octave.
- When I route MIDI clock through/from the ReMOTE SL it seems to double the tempo?
No sound
Plug-ins
- The Bass Station plug-in is not showing in my DAW
- I cannot find the Bass Station or V-station application after the installation.
- My license file is not unlocking my plug-ins on a Mac ("Problem installing license file" or "That is not a valid license file")
- Problems using the UltraNova editor VST in Ableton Live (Mac OS X only)
- V-Station authorisation fails in Logic 9
Power
Registration
Software
Synths
- ★ Circuit Mono Station will not update using Components on Windows.
- Importing single sessions via Sysex in to Circuit.
- How do I clear Drum Macros in the new 1.3 firmware for Circuit?
- My X Station displays "0 Octaves" when I boot up
- I get a "packet error" when updating the X-Station operating system from my PC.
- Response to notes slows down after a short period of time when using the synth mode on the X-station and the unit is connected via USB to a Mac.
Troubleshooting Guides
- Contact details
- What is the warranty on my Novation product?
- Live Chat
- Nocturn Troubleshooting Guide
- Launchpad troubleshooting guide
- Troubleshooting Launchkey connection on Windows
Unresponsive Controls
- My Launchpad Pro will not trigger instruments or light shows in user mode
- My KS does not respond to its front panel controls/all patches sound the same
- The A Station is not responding to front panel controls or all patches sound the same
- The K-Station does not respond to its front panel controls / all patches sound the same.
- The Special buttons in the filter and oscillator section of the Nova show "not available" when pressed.
- The Special buttons in the filter and oscillator section of the Supernova/SuperNova II show "not available' when pressed.
USB Connectivity
- My device won't connect to my Windows computer - Error Code 10
- My Remote will not power from the USB port on my computer.
- The ReMOTE LE is not recognised by my PC.
- My Xio will not power from the USB port of my computer.
- Each time I connect in my MIDI controller, I have to re-install the drivers.
- My Nocturn does not work when connected