Audio Interface

• I cannot get audio signal into my software since upgrading to macOS 10.14 (Mojave) on my Mac
• Why Is My Audio Slowed Down In Windows 8/10 When The Computer Starts?
• My Nio's output is noisy.
• The Novation logo starts flashing on my Nio.
• The main outputs on my Twitch aren't loud enough for some applications
• My twitch's outputs are noisy and have hiss

See all 9 articles

Automap

• I see the error 'Device "Automap mixer" is assigned to Midi port "Automap Mixer" which is not present' when I open Logic.
• I've trashed the default mapping for one of my my plug-ins, what can I do?
• The Automap server says "No devices connected" but my device is connected!
• Why doesn't my plug-in respond to my Automap controller?
• Automap cannot wrap my plug-ins
• I've added some plug-ins in the Plug-in Manager but they don't appear in the host - why?

See all 27 articles

Computer Optimisation

• Optimising your PC for audio on Windows 10
• Optimising your PC for audio on Windows 7
• Optimising your PC for Audio on Windows XP
• Latency Explained.
• Optimising your PC for Audio on Windows Vista

DAW setup

• I downloaded an Ableton set from the internet, but it won't open in my copy of Live Lite?
• Nocturn does not appear in the control surfaces list in Live
• The ReMOTE SL is not working with template 39 (Logic Template)...
• I can't play my plug-in instruments in my DAW
• The ReMOTE SL says 'Reason is OFFLINE'
• 'Ableton is offline' is displayed on my ReMOTE SL/SL Mk II LCD screen

See all 13 articles

iOS

• Multi-tasking Gestures are causing problems in Launchpad/Launchkey app.
• I get an 'Invalid File Extension' error when importing my own sounds
• My Launchpad is not lighting up when connected to the Launchpad iPad app
• I purchased the audio import feature but to reinstall it I am being asked to pay again.
• Why am I getting strange behaviour when I try to trigger 4 or more sounds or fx in the Launchpad App?
• Apps causing high Battery Usage

MIDI Controller

• I can only get MIDI from one program at a time with my Launchkey Mini MK3
• My Ultranova doesn't work as an audio interface or MIDI controller on my Mac
• SL MKIII - Logic parameters don't show on screen
• The Modwheel on my Launchkey doesn't go up to 127
• My Launchkey says it has the wrong amount of keys
• Connecting some makes of MIDI keyboard to the ReMOTE MIDI input results in missing or stuck notes.

See all 20 articles

No sound

• I don't hear any sound from my Launchkey
• No sound from my Launchpad
• There's no sound from my original Bass Station keyboard
• Output 3/4 (signal b) is metering on my DAW, but no sound is coming out of the nio.
• There is no audio coming from input 2 on my Nio 2|4.
• I hear no sound when I play the UltraNova keyboard

Plug-ins

• The Bass Station plug-in is not showing in my DAW
• I cannot find the Bass Station or V-station application after the installation.
• My license file is not unlocking my plug-ins on a Mac ("Problem installing license file" or "That is not a valid license file")

Power

• My Launchpad can't connect - the lights just keep flashing!
• My Launchpad Pro is connected to mains power but doesn't light up.
• I can't turn Circuit on!
• My MiniNova shuts down when my computer shuts down or goes to sleep

Registration

• Incorrect Serial Number during registration
• Where is my nine digit serial number for Ableton?
• I have registered my Launchpad Mini but don't have an Ableton Live code in my Novation online account
• I get the error 'This bundlecode has already been used' when I enter my software bundle code

Software

• Components - "Check for Updates" has failed
• My Launchpad Pro does not work with Launchpad Arcade
• I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
• My Software is from an Unidentified Developer and won't Install on my Mac

Synths

• The effects on my Peak don't work after updating the firmware to 1.2
• When I apply the Peak 1.2 update, my Peak shows the message "Changed flash device to 512-byte pages. Re-power now."
• SL MkIII Bootloader
• Uploading patches onto my Circuit has failed
• Circuit Mono Station will not update using Components on Windows.
• Importing single sessions via Sysex in to Circuit.

See all 53 articles

Troubleshooting Guides

• Contact details
• What is the warranty on my Novation product?
• How do I access Live Chat?
• Nocturn Troubleshooting Guide
• Launchpad troubleshooting guide
• Troubleshooting Launchkey connection on Windows

See all 13 articles

Unresponsive Controls

• My Launchpad Pro will not trigger instruments or light shows in user mode
• My KS does not respond to its front panel controls/all patches sound the same
• The A Station is not responding to front panel controls or all patches sound the same
• The K-Station does not respond to its front panel controls / all patches sound the same.
• The Special buttons in the filter and oscillator section of the Nova show "not available" when pressed.
• The Special buttons in the filter and oscillator section of the Supernova/SuperNova II show "not available' when pressed.

See all 16 articles

USB Connectivity

• My device won't connect to my Windows computer - Error Code 10
• My Remote will not power from the USB port on my computer.
• The ReMOTE LE is not recognised by my PC.
• My Xio will not power from the USB port of my computer.
• Each time I connect in my MIDI controller, I have to re-install the drivers.
• My Nocturn does not work when connected

See all 12 articles