Registration

• What is a 'Bundle Code' and where do I find mine?
• How can I de-register my product?
• How do I obtain a CD to install the bundled software?
• Incorrect Serial Number during registration
• I get the error 'This bundlecode has already been used' when I enter my software bundle code

DAW Control

• Why are my devices MIDI ports highlighted red or orange in Ableton Live's preferences?
• Launchkey Mini MK3 - Not controlling Logic X
• SL MKIII - When I press options in InControl the text disappears for Ableton
• SL MKIII - Logic parameters don't show on screen
• My Launch Control keeps dropping out and not controlling Ableton.
• Launchpad Mk 1 Troubleshooting Guide

See all 9 articles

Software

• I am unable to update my firmware using Novation Components
• Components: Error getting updates on a Mac
• Why do I get an error message when loading Packs onto my Circuit Tracks on Windows?
• Reducing delay when recording from external devices in Ableton
• After running the Logic installer for my product, I can no longer open Logic
• I can only get MIDI from one program at a time with my Launchkey Mini MK3

See all 24 articles

Hardware

• My Launchpad can't connect - the lights just keep flashing!
• My Circuit is not charging.
• Keyboard Setup Assistant is opened when my Launchkey MK3 is connected to my Mac
• The mod wheel does not work when HUI is active on the Impulse
• My Ultranova doesn't work as an audio interface or MIDI controller on my Mac
• I've set some cycles for the envelopes of my Bass Station II but they aren't looping

See all 36 articles

Contact Details

• Contact Details
• Novation website maintenance
• Novation Website Issues
• How to make sure I receive emails from Novation Support
• How do I access Live Chat?
• Where can I get spare parts for Novation products?