Submit a ticket
The best way to get in touch with us is to submit a support ticket at:
support.novationmusic.com/hc/requests/new
Live Chat
Live chat is generally in use 24 hours Monday - Friday. You can find out how to live chat with us here:
support.novationmusic.com/hc/articles/207881089-How-do-I-access-Live-Chat-
Australia
Phone support is in Australia:
- Phone number: (+61) 1800 518 192
- Opening hours: Monday - Friday, 11:30 am - 4 pm and 5 pm - 8 pm GMT +10.
Germany
Phone support is available in Germany:
- Phone number: +49 (0) 3086 - 30 09 777
- Opening hours: Monday to Friday, 9 am - 5 pm (CET(+1) time).
Japan
Email support is available at:
support.novationmusic.com/hc/requests/new
UK
Phone support is available in the UK:
- Phone number: +44 (0) 1494 414288
- Opening hours: Monday to Friday all day*, Saturday and Sunday 9:30 am - 6 pm (UK time).
- *Phone Support begins at 11AM (UK time) on Thursday.
USA
Phone support is available in the USA:
- Phone number: (310) 322-5500
-
Opening hours: Monday - Friday, 8am - 1pm and 2pm - 6pm (Pacific Time).
US customers may speak to another region's Support Team beyond these specified hours by calling the same phone number.
Other countries
For support in other countries, you can contact your local distributor. You can find all of our distributor's contact details here: