If you find the sending of Packs to Circuit Tracks is interrupted with an error message in Components, and/or File Explorer suddenly appears showing the Circuit Tracks as USB device, then your unit may still be in MSD mode. We have seen instances where Packs will not load correctly onto units until MSD mode is disabled on the device.

Out of the box, the Circuit Tracks will be in Mass Storage Device (MSD) mode. This means that when you connect it to the computer you are given a prompt to visit our Easy Start website which includes various tutorial videos. 

You can check if the Circuit Tracks is still in this mode from the Advanced Setup menu. You can enter the Advanced Setup menu by holding down Shift while powering the unit on.

To toggle the MSD Mode (Easy Start Tool) on/off, press the Note button when in the Advanced Setup menu. If Note is lit bright green, it is enabled, if Note is lit dim red, it is disabled.

Once turned off you can exit the Advanced Setup menu by pressing the Play button. You should now try to send Packs from Components onto the SD card of your Circuit Tracks.

If an error still persists there may be another issue present. We recommend testing the Circuit Tracks with all USB ports on your machine, as well as trying different USB cables.

You should also check to see if your SD card is compatible with the Circuit Tracks.
                                                      Which SD card can I use with Circuit Tracks?

If the issue persists after these steps, please contact our technical support team and we'll be able to assist you further.
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