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Novation Help Centre

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  1. Novation
  2. Troubleshooting
  3. Software

Software

  • I am unable to update my firmware using Novation Components
  • Components: Error getting updates on a Mac
  • Why do I get an error message when loading Packs onto my Circuit Tracks on Windows?
  • Reducing delay when recording from external devices in Ableton
  • After running the Logic installer for my product, I can no longer open Logic
  • I can only get MIDI from one program at a time with my Launchkey Mini MK3
  • Components - "Check for Updates" has failed
  • My Launchpad Pro does not work with Launchpad Arcade
  • I cannot get audio signal into my software since upgrading to macOS 10.14 (Mojave)/ 10.15 (Catalina) on my Mac
  • I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
  • XLN error retrieving code
  • My device won't connect to my Windows computer - Error Code 10
  • Each time I connect in my MIDI controller, I have to re-install the drivers.
  • I can't play my plug-in instruments in my DAW
  • My MIDI controller Won't Show Up As A Control Surface In Live
  • I cannot see the LaunchKey InControl port when setting up the LaunchKey in my DAW.
  • My MiniNova shows "Unsaved LosChng?" even when I haven’t edited the patch
  • My Software is from an Unidentified Developer and won't Install on my Mac
  • Circuit Firmware updater has failed
  • My Melodics promotional code is not activating the Melodics software
  • I can't see 'Control Surfaces' in Logic Pro X's preferences menu
  • My MiniNova is not detected by the OS updater in the Mac installer.
  • Why are the LEDs flashing in MIXER/SESSION modes, and how can I stop this?
  • Why is there a continuous C-1/C-2 note off message appearing in my DAW's transport?
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