Applies to: Launchkey Mk 2, Launchkey Original
If you are having trouble loading the Launchkey properly on your Mac computer please check the following.
Go to Apple Menu > About this Mac > More Info > System Report > USB.
Do you see the Launchkey listed there?
If not please try another USB cable.
If using a USB hub please make sure it is a powered hub, and test a direct connection to the Mac.
Make sure after each time you plug in the Launchkey you close and reload the System Report so it can reflect changes.
If you are seeing the Launchkey connected properly in System Report please check MIDI Monitor to see that you can receive MIDI Notes from the unit.
In MIDI Monitor go to Sources. Make sure the Launchkey ports are checked.
Check that when you play the keys you get Data incoming.
If this is all working you likely have a set up issue in the DAW. Review the setup for that specific DAW.
You can also test using another DAW, such as Reaper. http://www.reaper.fm/
If you are still having trouble please contact our Tech Support Team directly so we can assist you further.